Privacy Policy – BookMyRaha
APPLICABILITY
Book My Raha (“BMR”, “we”, “us”, “our”) acknowledges the importance of safeguarding the privacy of its users and maintaining the confidentiality of all information shared with us as a responsible data controller and processor.
This Privacy Policy outlines how Book My Raha and its subsidiaries/affiliates collect, use, store, transfer, and secure users’ personal information (“Personal Information”).
This Policy applies to every individual (“User”) who registers on the Book My Raha website, mobile site, or mobile application (“Book My Raha Platform”) to access services offered by BMR.
By accessing or using the BookMyRaha Platform, you consent to the practices described in this Privacy Policy. If you do not agree, please refrain from using the Platform.
This Privacy Policy does not apply to any third-party websites, applications, or platforms, even if they are linked through Book My Raha. Their privacy practices may differ, and Users are encouraged to review those policies independently.
This Privacy Policy forms an integral part of your User Agreement with Book My Raha. All capitalized terms not defined here shall carry the meanings assigned in the User Agreement.
USERS OUTSIDE INDIA
Your data may be processed primarily in India or in other jurisdictions where Book My Raha’s third-party service providers operate. By continuing to use our Platform, you explicitly consent to such cross-border data transfers and processing activities.
If you wish to withdraw your consent, you may write to info@bookmyraha.com. However, certain services may become partially or fully unavailable if such withdrawal restricts essential data processing.
TYPES OF INFORMATION WE COLLECT
1. Personal Information Provided During Registration
This may include:
Full name, gender, age, date of birth
Email ID, phone number, address
Payment details such as credit/debit card information, bank account information (as provided by you)
Any other information voluntarily provided during account creation
2. Additional Information We Collect
Booking and transaction history
Login credentials, passwords, and security-related information
Files or documents you store or upload on our servers (images, IDs, certificates, etc.)
Information required to process bookings with end service providers (hotels, airlines, transport vendors, etc.)
HOW WE USE YOUR PERSONAL INFORMATION
1. For Processing Bookings
We use your information to:
Complete reservations with service providers
Send booking confirmations and updates
Notify you of changes, cancellations, or service-related alerts
Provide customer support
Prevent fraud, misuse, or unauthorized access
Personalize your experience on the Book My Raha Platform
Communicate verification messages or OTPs
Present additional products or business opportunities offered by BMR or its affiliates
2. Surveys
We may conduct online/offline surveys to understand user preferences. Participation is optional, and responses are anonymized unless explicitly mentioned otherwise.
3. Marketing & Communication
Your data may be used for:
Sending newsletters, promotional offers, and exclusive deals
Improving features, services, and user experience
Developing new products based on user feedback
You may opt out of promotional emails at any time by clicking “unsubscribe”.
DATA RETENTION
Book My Raha retains your Personal Information for as long as necessary to provide services, comply with legal obligations, resolve disputes, or enforce agreements. When data is no longer required, it is securely deleted or anonymized.
COOKIES & SESSION DATA
Cookies
BookMyRaha uses cookies to:
Personalize your experience
Enable smooth login
Improve navigation and site performance
Display relevant advertisements
You may disable cookies through your browser settings; however, some features may become inaccessible.
Session Logs
When you access the Book My Raha Platform, session data—including IP address, device details, browser type, and activities performed—is automatically recorded for security and analytics.
SHARING OF PERSONAL INFORMATION
1. With Service Providers
Information necessary to complete bookings is shared with:
Airlines
Hotels
Transport vendors
Holiday package operators
Other travel service providers
These entities act as independent data controllers, and their usage of your data is governed by their respective privacy policies.
2. Within the Book My Raha Group
To enhance efficiency and provide a unified experience, your data may be shared securely with Book My Raha affiliate companies.
In case of a merger, acquisition, restructuring, or business transfer, Personal Information may be transferred to the new entity as part of such transition.
3. Business Partners & Third-Party Vendors
We may share filtered Personal Information with:
Marketing partners
Research agencies
Payment processors
Data hosting and analytics service providers
All such transfers occur under binding confidentiality agreements.
We may also use aggregated or anonymized data for statistical analysis or commercial insights.
4. Legal & Compliance Obligations
Your information may be disclosed:
When mandated by law or court order
To comply with investigations or regulatory audits
To protect BookMyRaha’s rights, assets, or users
To prevent fraud, security breaches, or misuse
Such disclosures may occur without prior notice.
OPT-OUT OPTIONS
You may unsubscribe from promotional communications by using the “unsubscribe” link in our emails or contacting info@bookmyraha.com.
HOW WE PROTECT YOUR INFORMATION
We employ industry-standard security measures, including:
TLS encryption
Secure servers
Access controls
Regular audits and monitoring
Once submitted, your data is protected against unauthorized access, modification, or misuse.
WITHDRAWAL OF CONSENT
You may withdraw your consent for sharing or processing Personal Information by writing to info@bookmyraha.com.
However, withdrawal of essential permissions may restrict access to our services.
YOUR RIGHTS
You may:
Access your Personal Information through your Book My Raha account
Correct or update information
Request deletion of non-mandatory data
Contact us for any concerns at info@bookmyraha.com
AGE REQUIREMENT
You must be at least 18 years old to use Book My Raha services and consent to data processing.
CHANGES TO THIS POLICY
Book My Raha reserves the right to update this Privacy Policy as required by law, business needs, or service enhancements. Users will be informed of significant changes where necessary.
For any questions regarding this Privacy Policy, you may contact:
info@bookmyraha.com